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Meal Train Service

What is a meal train?

A meal train is an organized gift of food from multiple friends, family, or colleagues to provide comfort and nourishment surrounding a major life event.  

When someone asks "What can I do?" give them the gift of support through meals to an individual or a family in need. Meal trains are an excellent way for friends to help when they live far away, or physically cannot be there to assist the recipient. 

Why use a meal train service instead of a potluck?

Our meal train service allows the recipient a single point of contact to confidentially discuss specific nourishment needs or dietary concerns at a time and method of their choosing.  We pay special attention to any specific dietary, medical, cultural, or allergenic concerns, and will coordinate delivery at a pre-determined time of their choosing.

Quite often potluck meals are of a donors choosing, and often potentially contain allergens or ingredients that may not be favored by the intended diner. Physician recommended or prescribed diet plans, or culturally or dietarily appropriate meals are often unknown to the donor. In addition, many families prefer meal trains over potlucks, as they would prefer to minimize the number of visitors or potential interruptions to the home during their time of need.

When would I use a meal train?

Most often people will set up meal trains for major life events such as recent surgery, extended illness, prolonged medical treatment, inability to cook for themselves, military deployment or return from active duty, condolences, caregiver respite, the welcoming of a new baby, the purchase of a new home, a recent disaster such as a fire, flood, or inoperable kitchen in the home. 

Where is your service available?

Meal Train service is available in Central Contra Costa ​County (San Ramon, Danville, Blackhawk, Alamo, Walnut Creek, Lafayette, Moraga, Orinda, Rheem, Pleasant Hill, Concord, Martinez, Bay Point, Hercules) and other Bay Area cities as delivery schedule permits. 

How does meal train service work?

Step 1:  Identify the person or family in need

Simply provide us with the name, phone number, email address, and delivery address of the friend in need of support. 

Step 2:  Funding the meal train

Upon receipt of your meal train request, our client concierge team will create a secure custom URL link on our website.  Simply share this link with others to invite them to donate to the recipients' meal train. To be respectful and protect privacy, meal train links are not searchable via Google, etc. 

Step 3:  Making contact with the recipient

After a meal train has been funded, a member of our client concierge team will personally reach out to the recipient or their designee to introduce themselves.  Our concierge team member will be the point of contact of the recipient(s) and will handle all of the scheduling logistics on behalf of the meal train donors.  Our concierge will let them know how many meals have been donated, and address any dietary or religious needs, any special packaging or preparation requirements, other specific requests, preferred delivery day and time, their likes and dislikes, food allergies, etc.   

Step 4:  Preparation & Delivery

Your AWG Private Chef will prepare, package, and deliver a designated number of meals based upon the recipients' request quantities.  All delivery appointments will be pre-arranged directly with the recipient or their designee at their preferred time and date.  All deliveries will be made by a member of AWG Private Chefs staff, we will never utilize third-party delivery companies

All deliveries are fully contactless for the privacy, health, and safety of the recipient.  

Step 5:  Follow Up

 

After the recipients have had a chance to enjoy their meals, their dedicated concierge will reach out to follow up with either scheduling their next delivery, or to discuss further tailoring, quantity adjustments, or any additional special requests they may have, if applicable.  Meal train services will continue at an interval the recipient has determined, or until donated funds are exhausted​.  Any unused funds may be returned to the donor, or provided to the recipient via a check.