COVID-19 Policies & Procedures
LAST UPDATED: 8/2/2021 @ 5:35pm Pacific Time
In response to the COVID-19 pandemic, AWG Private Chefs has established the following policies & procedures which will be subject to ongoing review and modification as per requirements of local, state, and federal public health officials, our insurance carriers, legal team, and executive management.
These policies and procedures were established to not only comply with health official mandates, but to protect our staff, and our guests against possible COVID-19 exposure. At no time will AWG Private Chefs, our management, or staff ever guarantee the elimination of risk to exposure to COVID-19, and use of our services constitutes your knowledge, and acceptance of these policies and procedures.
Food safety is ALWAYS priority one! AWG Private Chefs strictly utilizes its own employees for all touchpoints with your food. This means that we will not utilize any third-party staff of any type. Each AWG Private Chefs employee is mandated to complete and pass one or more ServeSafe, NEHA, Certified Food Handlers, or ANSI safety training and certification examinations. Further, all of our cooks and chefs are required to attend both in-class or online live ServeSafe Food Protection Manager training, as well as pass written Food Protection Manager Certification Examinations.
Our executive management also frequently reviews all staff knowledge and verifies safety currency by verbal and/or written quizzes, and mock-up scenarios. AWG Private Chefs has adopted the policy of utilizing the absolute least amount of staff possible when preparing your food for you to further reduce the total number of "touchpoints" between the preparation, cooking, and service of the item(s).
As per the US Centers for Disease Control, (CDC) statement (Click here to view) "currently there is no evidence to support the transmission of COVID-19 through food."
Cleaning & Sanitizing:
All surfaces will be both cleaned & sanitized before & after the preparation of your food. With ongoing sanitizing practices being repeated during actual preparation.
To minimize the chance of contamination, at no time will anyone not employed by AWG Private Chefs be permitted into the kitchen or food prep areas during your event. This must include the owner(s)/hosts of the venue in which we are working.
It is the full responsibility of the signer of the contract or designated onsite host(ess) of the event to inform the guests of this policy, and said person must enforce mandatory guest compliance at all times during the event.
In the event that this policy is violated, all work will immediately cease, and your event will be promptly ended. No refund of any type will be provided.
Should you need something from the kitchen during your event, please request it from a member of our staff, while maintaining proper social distancing and mask usage requirements at all times, and we will be happy to facilitate its retrieval for you.
Health & Safety:
All AWG Private Chefs staff will be health screened by a member of our management team just prior to beginning their shift. This screening involves checking for any potential COVID-19 or any other type of illness symptoms, temperature checked & logged, along with frequent health check-ins during their shift. All AWG Private Chefs staff will be required to adhere to mandatory and frequent hand washing and glove changes during their shift.
Use of masks and/or face coverings for all AWG Private Chefs employees, that cover both the mouth and nose of the employee will be mandatory at all times prior to entry into the venue, and until their shift ends and they have departed the venue.
At no time will any employee of AWG Private Chefs be permitted to have any physical contact with our guests. This includes but is not limited to handshakes, fist or elbow bumps, hugs, etc.
The host(ess) of the event MUST pre-screen all their attending guests for COVID-19, any guests who have or may have exhibited any CDC disclosed potential COVID-19 symptoms, or have recently tested positive or "recovered" from COVID-19 or any related illness must be prohibited from attending the event.
Should it be determined by AWG Private Chefs that any guest in attendance of the event is presently ill, or recently has been ill. The event will immediately cease, and the client will forfeit any monies paid to AWG Private Chefs as mitigated damages. Further, the client can and will be fully held liable for any and all potential damages to AWG Private Chefs, or its staff as a result of their negligence in guest screening.
Use of Face Coverings:
A face-covering will be worn by our staff at all times during your event, regardless of your, or our staff's vaccination status.
Due to the public health order effective at 12:01am on August 3, 2021, all parties regardless of their vaccination status must wear a fase cover or mask while indoors. The host(ess) must inform their family & guests of this mandatory public health order and provide a supply of masks that must be worn when inside the home.
We highly encourage you to plan on having your entire event outside, and restrict indoor access to just restroom use by masked guests and family members.
No Self-service buffets, family-style, or passed items or beverages may be provided as these items have been deemed "high touch" by public health officials. Guests must be seated and served by a certified food handler member of our staff.
The client is solely responsible for full knowledge and compliance with any and all local, state, or federal public health guidelines, mandates, or laws surrounding their event during the COVID-19 pandemic. Failure to comply with any mandate or guideline will be subject to immediate event termination, and all monies paid to AWG Private Chefs will be retained by us as mitigated damages.
AWG Private Chefs will not be held liable for compliance rule changes, your unwillingness to fully comply with said orders, or inflexibility to modify your event to comply with such governance.
REFUNDS FOR EVENTS CANCELLED DUE TO COVID-19 ILLNESS, GUIDELINES CHANGES OR ALTERATIONS, FAILURE TO COMPLY WITH POSTED RULES OR PUBLIC HEALTH MANDATES, OR CHANGES TO PUBLIC HEALTH GATHERING RULES THERETO WILL NOT BE ISSUED. THE HOST/HOSTESS ASSUMES FULL LIABILITY WHEN BOOKING AN EVENT DURING THE COVID-19 PANDEMIC.
Our sincerest thanks for your business, patience, flexibility, and above all understanding during these trying times.